After submitting his résumé and cover letter to a lab, a client was invited to have an interview at the lab for a researcher position in the Boston area. I coached him to help him prepare for the interview. The interview went very well, and this is what he had to say...
Although tone has to do with how our voices sound, the words themselves can sometimes have a tone. In this way, the words that you choose combine with your tone of voice to affect how you come across when you are speaking. So, again, how we say something is just as...
Sometimes there’s a better and more effective way to convey your message when writing business emails. Here are three examples. Hi Jason, It’s always good to hear from you. Generally speaking, we have customers that meet all of these criteria. However, I cannot help...
Are you accepting the payment through credit card? I wouldn’t use “accepting” and “through” here. Also, it’s better to refer to “payments” in general instead of “the payment” that you’re talking about. In other words, use the plural “payments” instead of “the...
A manager asked me to speak to a couple of his employees to find out what they think about how he communicates. In speaking to these two employees, I uncovered a minor problem which had to do with tone and how the manager comes across occasionally. Here’s what we...
