It’s important to let people know that you are available to provide more help, additional information, answer questions, or clarify information. Here’s a writing skills tone tip. “Please let me know if you need any further explanations.” – This is okay,...
How should you handle referring a customer to another person, another department, or another company? What should you know for customer service communication skills? When you have to refer a customer to a third party, explain to the customer why you have to refer...
Sometimes the words are not easy to find when you communicate in a language that is not your first language. A business consultant asks, “What can I say to people when I’m talking about my company or business? What can I say when people ask me about my company or...
Call Center Tech Support “When I’m talking to customers on the phone, what can I say I if I don’t know someone’s name? I’ve always felt that saying, “What’s your name?” is not good enough, not polite enough, nor very professional. Could you, please, advise me?”...
Pronunciation for the phone 1. You’ve reached Karina at CTT technical support>. I’m not able to take your call now >. Please, leave a message> and I’ll call you back> as soon as possible>. 2. You’ve reached Karina at CTT technical...
