How should you handle referring a customer to another person, another department, or another company? What should you know for customer service communication skills? When you have to refer a customer to a third party, explain to the customer why you have to refer...
Work Business Network
Sometimes the words are not easy to find when you communicate in a language that is not your first language. A business consultant asks, “What can I say to people when I’m talking about my company or business? What can I say when people ask me about my company or...
Customer Service Skills
Call Center Tech Support “When I’m talking to customers on the phone, what can I say I if I don’t know someone’s name? I’ve always felt that saying, “What's your name?” is not good enough, not polite enough, nor very professional. Could you, please, advise me?”...
Accent on voicemail
Pronunciation for the phone 1. You've reached Karina at CTT technical support>. I’m not able to take your call now >. Please, leave a message> and I'll call you back> as soon as possible>. 2. You've reached Karina at CTT technical support>. I'm not...
Telephone Skills Wait
Wait a minute for telephone skills Can your English telephone skills wait? No, they cannot. Do not let your telephone skills wait. I was in the middle of a conversation with Chris Chen when he said, "Wait a minute. The phone rings.” When we returned to our...