Call Center Tech Support “When I’m talking to customers on the phone, what can I say I if I don’t know someone’s name? I’ve always felt that saying, “What’s your name?” is not good enough, not polite enough, nor very professional. Could you, please, advise me?”...
Wait a minute for telephone skills Can your English telephone skills wait? No, they cannot. Do not let your telephone skills wait. I was in the middle of a conversation with Chris Chen when he said, “Wait a minute. The phone rings.” When we returned to our...
